These Terms & Conditions ("Terms") and the Privacy Policy below together form a legally binding agreement between you ("User", "you", "your") and Catalyxcare Services, a sole proprietorship, operating the website www.catalyxcare.com and the brand "Catalyx Care" ("Company", "we", "us", "our"). By accessing or using the Website, our WhatsApp channel, or any related services (collectively, the "Services"), you confirm that you have read, understood, and agree to be bound by these Terms and the Privacy Policy. If you do not agree, please do not use the Services.
You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872 to use the Services. By using the Services, you represent that you meet this requirement. If you use the Services on behalf of another adult (for example, a family member), you confirm you are authorised to do so and to share their information with us.
Catalyx Care is a holistic chronic-care platform connecting Users with independent Experts for guidance related to Pregnancy, PCOS/PCOD, Preconception, Postpartum recovery, Weight Management, and related wellness goals. Support is delivered primarily through WhatsApp messaging and phone calls and may include diet and lifestyle guidance, fitness coaching, mental health support, and facilitated access to doctor consultations. The Company does not operate a mobile application; all communication takes place through the channels stated above or any other channel we notify you of.
The Services are NOT designed or intended for medical emergencies. If you or anyone else is experiencing a medical emergency — including but not limited to severe bleeding, breathing difficulty, chest pain, loss of consciousness, or any pregnancy-related emergency — call your local emergency number (112 in India) or go to the nearest hospital immediately. Do not wait for a response on WhatsApp, by phone, or from the Company before seeking emergency care.
The Company operates a technology and coaching platform. Experts made available through the Services, including Prescribing Doctors, dietitians, fitness coaches, and mental health professionals, are independent, individually licensed professionals and are not employees or agents of the Company unless expressly stated in writing. The Company does not itself practise medicine, provide medical diagnoses, or issue prescriptions. All clinical judgment, advice, diagnosis, treatment, and any prescriptions are given solely by the relevant Expert in their independent professional capacity, and that Expert alone is responsible for such advice. The Company empanels Experts with reasonable diligence but does not guarantee the availability, conduct, or outcomes of any Expert.
Where a consultation with a doctor is facilitated through the Services, such doctor is a Registered Medical Practitioner (RMP) obligated to comply with the Telemedicine Practice Guidelines, 2020 issued under the National Medical Commission Act, 2019. You agree to provide complete, accurate, and current information about your health, symptoms, medical history, and current medications to enable a safe consultation. The Company and the relevant Expert shall not be liable for consequences arising from information you fail to disclose or misrepresent.
Health and wellness outcomes depend on many factors outside the Company's control, including individual biology, adherence to guidance, and pre-existing conditions. The Company makes no representation or warranty that use of the Services will cure, treat, or improve any specific medical condition. Statistics or testimonials published on the Website (for example, numbers of doctors or users) are illustrative only and do not guarantee results for any individual.
When you submit the enquiry form, message us on WhatsApp, or otherwise register for the Services, you agree to provide true, accurate, current, and complete information, including your name, contact number, email address, health condition/goal, and any notes you choose to share. You are responsible for promptly updating this information if it changes.
You agree not to:
Certain Services (for example, structured care packages) may require payment of fees, which will be communicated to you before purchase. Payments are processed through third-party payment gateways; the Company does not store your full card or bank account details. Prices may change without prior notice, but changes will not affect fees already paid for an active package. Unless otherwise stated in writing at the time of purchase, fees paid for consultations or sessions already availed are non-refundable.
All Content on the Website, including text, graphics, logos, the Catalyx Care name and brand, and software, is owned by or licensed to the Company and is protected under Indian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Content without our prior written permission, except for your personal, non-commercial use of the Services.
Any User Content you share with us or an Expert remains your property. You grant the Company a limited, non-exclusive licence to use, store, and share your User Content with relevant Experts and service providers solely to deliver the Services, as further described in the Privacy Policy.
The Services may involve, integrate with, or link to third-party platforms such as WhatsApp (operated by Meta), payment gateways, diagnostic laboratories, or other partners. Your use of such third-party services is governed by their own terms and privacy policies, and the Company is not responsible for their acts, omissions, availability, or content.
We treat health information you share with appropriate confidentiality, as described in the Privacy Policy. Experts engaged through the Services are separately bound by professional and contractual confidentiality obligations in respect of the information you share with them.
The Services and Website are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Services will be uninterrupted, timely, secure, or error-free.
To the maximum extent permitted by law:
Nothing in these Terms limits liability that cannot be excluded under applicable Indian law, including in cases of gross negligence or wilful misconduct by the Company.
You agree to indemnify and hold harmless the Company, its officers, employees, and empanelled Experts from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or any inaccurate or misleading information you provide.
The Company may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms or engaged in fraudulent or harmful conduct, or if required by law. You may stop using the Services at any time by informing us via WhatsApp or email.
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer's details are below. The Grievance Officer will acknowledge complaints within 24 hours and endeavour to resolve them within 15 days.
Grievance Officer: Pramod Navnath Kamble
Email: support@catalyxcare.com
Address: 502, Harmony Residency, Plot 37, Karanjade, Navi Mumbai, Panvel, Raigad District, Maharashtra – 410206
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably; failing which, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in Panvel, Maharashtra, India, conducted in English before a sole arbitrator appointed mutually by the parties. Subject to the arbitration agreement, the courts at Panvel, Maharashtra, India shall have exclusive jurisdiction. This clause does not affect any right you may have to approach a consumer forum under the Consumer Protection Act, 2019.
The Company shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, internet or telecom outages, WhatsApp/Meta platform outages, government action, or public health emergencies.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force. No waiver of any provision shall be deemed a further or continuing waiver. You may not assign your rights under these Terms without our written consent; the Company may assign these Terms in connection with a merger, acquisition, or sale of assets.
These Terms, together with the Privacy Policy and any package-specific terms communicated to you, constitute the entire agreement between you and the Company regarding the Services.
We may revise these Terms from time to time. Material changes will be notified via the Website or WhatsApp. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
Email: catalyxcare@gmail.com
WhatsApp: +91 77386 54164